Business Process Outsourcing

Hiring Glossary


Table of Contents

What Is Business Process Outsourcing?

Business Process Outsourcing (BPO) refers to the practice of hiring a third-party service provider to manage and perform specific business operations or processes that are typically non-core functions of an organization. These services can include anything from customer service, finance and accounting, human resources, and information technology management.

Businesses often outsource these processes to reduce costs, improve efficiency, and focus on their core competencies. BPO can be either onshore, nearshore, or offshore, depending on the location of the service provider and the needs of the business.

For example, a company based in the United States may outsource its customer service operations to a BPO provider in the Philippines, where labor costs are lower, and English-speaking workers are available. This allows the company to provide high-quality customer service while reducing costs and freeing up resources to focus on its core business activities.

Why do companies outsource their business processes?

Companies outsource their business processes to reduce costs, improve efficiency, and focus on their core competencies. Outsourcing allows companies to delegate non-core functions to specialized service providers who can perform them more efficiently and cost-effectively.

What are the common business processes that are outsourced?

The most commonly outsourced business processes are customer support, human resources, accounting and finance, IT services, and supply chain management. However, any non-core function that can be performed remotely can be outsourced.

Business Process Outsourcing Dos And Donts


  • Do clearly define your goals and expectations before outsourcing any business process.
  • Do your research and choose a reputable outsourcing provider with a track record of success.
  • Do establish clear communication channels with your outsourcing provider and maintain regular communication throughout the outsourcing process.
  • Do provide adequate training and resources to your outsourcing team to ensure they have the skills and knowledge necessary to perform their tasks.
  • Do regularly review and evaluate the performance of your outsourcing team to ensure they are meeting your expectations and goals.


  • Don’t outsource a business process without first analyzing the potential risks and benefits.
  • Don’t choose an outsourcing provider solely based on cost. Quality and reliability should also be considered.
  • Don’t assume that outsourcing will solve all your business problems. It is important to carefully manage the outsourcing process to ensure success.
  • Don’t neglect your in-house team. Outsourcing should complement your existing team, not replace it.
  • Don’t overlook the importance of data security and confidentiality when outsourcing sensitive business processes.

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