Feb 18 - Feb 24
Colombia
Sofia E.
Customer Service
- Customer & Technical Support Specialist with 3+ years of experience delivering high-volume remote support across the US, LATAM, and Europe.
- Ideal for Customer Support, Technical Support, or Support Operations roles in SaaS or subscription-based businesses requiring structured troubleshooting and bilingual coverage.
- Managed 70–80+ tickets per day across chat, email, and phone while maintaining quality standards, documentation accuracy, and KPI targets in fast-paced, remote environments.
- Strong first-line technical troubleshooter, resolving platform navigation, subscription, payment (Stripe), and account-access issues using structured diagnostic workflows and clear escalation processes.
- Experienced in omnichannel support delivery, ensuring consistent customer experience across phone, chat, and email while independently prioritizing workload and resolution timelines.
- Strong escalation management skills, coordinating with technical and operational teams to resolve complex cases efficiently and reduce repeat issues.
China
Daisy W.
Marketing
- Digital Marketing & Content Strategist with 4+ years of experience across media, fashion, beauty, and e-commerce, driving engagement, brand growth, and multi-channel campaign execution.
- Ideal for Marketing Coordinator, Growth Associate, Community Manager, or Marketing Operations roles in global or brand-driven organizations.
- Led end-to-end digital marketing initiatives across content, email (Mailchimp), SEO (SEMrush), and social media, driving engagement and brand visibility in competitive fashion and e-commerce markets.
- Hands-on website and e-commerce manager, building and optimizing Shopify, Wix, and WordPress sites while collaborating with developers to improve UX, SEO performance, and conversion alignment.
- Strong editorial and PR background, producing articles, managing press outreach (including major media outlets), coordinating sponsorships, and ensuring brand-consistent storytelling across digital channels.
- Experienced campaign analyst, using Google Analytics, Mailchimp, and market research to track performance, allocate budgets, benchmark competitors, and refine strategy based on measurable outcomes.
Colombia
Felipe L.
Marketing
- Marketing & Growth Leader with 10+ years of experience driving integrated B2B and B2C strategy for multinational brands and high-growth organizations.
- Ideal for Director of Marketing, Head of Growth, or VP-level roles requiring full-funnel ownership, international brand leadership, and revenue-aligned execution.
- Led integrated growth and brand strategy across the US, UK, LATAM, Europe, and Asia, building marketing engines from scratch and aligning storytelling, demand generation, and performance with revenue objectives.
- As Director of Marketing at Trust Therapeutics, launched international brand operations and led UK expansion from zero, driving 300%+ growth in digital engagement and awareness while aligning branding with commercial outcomes.
- Former Creative Director at Geometry Global and other agencies, leading award-winning campaigns for global brands including Coca-Cola, McDonald’s, Huawei, Novartis, Adidas, and Spotify (Effie & INSIDER Awards).
- Highly data-driven, leveraging HubSpot (certified), RD Station, Google Analytics, Power BI, and Adobe Suite to support experimentation, reporting, and ROI-focused optimization.