Frequently Asked
Questions

Persona is the leading talent agency that connects businesses with world-class remote talent and embeds them into your team. We recruit, rigorously vet, and employ talent globally, then manage payroll, benefits, taxes, and compliance so you can focus on outcomes.

Persona is for anyone who wants elite talent without the hiring drag. We’re a fit for founders, operators, and leaders who value speed, quality, and flexibility across operations, executive assistance, customer experience, marketing, finance, and more.

Persona specializes in filling roles across operations, marketing, administration, customer service, accounting, finance, executive assistance, project management, and generalist positions. Within these departments, we provide talent at all levels including managers, coordinators, analysts, specialists, and consultants. Let us know what you're looking for, and we'll find the perfect match.

Persona's innovative hiring approach uses behavioral science to create matches that go beyond surface-level compatibility. Developed by Stanford graduates, our process provides predictive insights into workplace performance and cultural fit. We evaluate candidates beyond resumes and interviews, using data-driven insights to identify top talent.

Yes, your hire aligns to your core business hours. We’ll discuss your needs during our discovery call and prioritize candidates who can meet them.

Persona provides comprehensive services beyond hiring, including onboarding, continuous professional development, and retention strategies. We also provide administrative support such as HR support, payroll, compliance, tech support, health coverage, and more.

Our talent will use whatever your team already uses. Common stacks include Slack or Teams, Google Workspace or Microsoft 365, project tools like Asana/Jira/Trello, and CRM/marketing platforms like Salesforce and HubSpot. Furthermore, our talent is experienced in a wide range of platforms and can quickly adapt to your workflows.

You direct the day-to-day work, and Persona provides the structure that keeps quality high. We ensure access and tools are in place, run weekly check-ins, coach for growth, conduct performance evaluations, and collect feedback from you and your team so your talent stays supported, productive, and reliable every day.

Yes, you can start small and expand as your needs grow. There’s no limit to how many hires you can make through Persona, and we make scaling your team seamless at every stage.

Yes, we support direct conversions if you decide to bring your Persona hire onto your own payroll. You can discuss buyout options with your account manager.

Persona provides talent solutions across diverse industries, including but not limited to technology, law, finance, healthcare, e-commerce, and professional services. Whether you're a startup, a mid-sized enterprise, or a large corporation, Persona will find you the perfect candidate to drive your business forward. We serve any company that requires high quality administrative, operational, financial, marketing, and customer service talent.

Persona vets candidates through a multi-stage process: targeted sourcing, resume screening, cognitive and communication assessments, behavioral analysis, in-depth interviews, professional reference checks, and remote-readiness verification. Only top performers across craft, communication, and reliability make your curated shortlist.

You can hire remote talent across Executive Assistance, Operations, Project Management, Customer Success, Marketing, Finance/Accounting support, and more. Tell us what you need, and we’ll advise the best fit.

Yes. Persona offers flexible talent solutions, including full-time, part-time, hourly, permanent placements, temporary coverage, project-based staffing, overflow support, and more. We’ll help you choose the right arrangement based on your workload, timeline, and business needs.

Persona’s talent is global. We recruit internationally so you can match time zones, language, and regional expertise. We’ll recommend candidates who align with your hours and customer base.

Persona uses a simple, all-inclusive monthly rate tailored to your unique business needs and individual role requirements, with no setup fees or hidden costs. Unlike standardized packages or unpredictable hourly billing, this personalized approach ensures you receive exactly the right talent at the right investment level. For more information, check out our pricing page.

No, there are no setup fees or hidden costs with Persona. You pay a transparent monthly rate based on role scope and seniority, and billing starts only after you approve a hire. That rate covers sourcing, vetting, matching, salary, benefits, and ongoing support. All pricing is shared upfront so there are no surprises.

Persona offers flexible, month-to-month options. We can discuss notice periods and any custom terms during kickoff.

Persona’s matching process starts with a quick intake to define your goals, scope, tools, time zone, and must-haves, which we turn into a success profile. We then run targeted sourcing and pre-vetting to identify standouts and send you profiles of curated candidates. We coordinate kick off meetings, gather feedback, finalize the offer, and support onboarding with ongoing check-ins.

Persona significantly reduces hiring time, filling positions in 7 days or less—up to 85% faster than traditional methods. The average time-to-hire in the US is 47.5 days, making Persona a much quicker solution. Get started now.

Yes, you’ll meet curated finalists and make the final call. We’ll coordinate schedules, provide structured profiles, and help you find the right fit.

During onboarding and beyond, our team runs regular check-ins to keep goals on track, remove blockers, and ensure your hire succeeds. We also invest in growth with an extensive resource library, a curated mentorship program, and role-specific professional development.

We understand that finding the perfect match sometimes requires adjustments, and we're committed to supporting you throughout the process until you're completely satisfied. In fact, our commitment extends beyond the initial placement—we're invested in building a lasting partnership that supports your evolving talent needs.

Yes. Non-disclosure agreements are included in our standard engagement terms. You can also request your talent sign a company NDA.

You do. All deliverables and intellectual property created under your engagement belong to your company, unless otherwise agreed in writing.