The A-Zs of Hiring Glossary

Managed services

What Are Managed Services?

Managed services refer to the practice of outsourcing the management of a company’s technology infrastructure and/or end-user systems to a third-party service provider. These services can include a wide range of IT functions, including network management, server management, security management, and help desk support.

By outsourcing these functions, companies can free up their internal IT staff to focus on strategic initiatives, while also ensuring that their technology systems are being managed by experienced professionals who are dedicated to keeping them running smoothly.

In the context of context, managed services can be particularly valuable for companies that have limited IT resources or expertise, as they can provide access to a wide range of technical expertise and resources that might otherwise be out of reach. Additionally, managed services can help companies stay up-to-date with the latest technology trends and best practices, which can be critical for staying competitive in today’s fast-paced business environment.

Why should I consider using managed services?

Managed services can help improve the efficiency and reliability of your IT operations by outsourcing tasks such as monitoring, maintenance, and support to a third-party provider. This allows your internal IT team to focus on more strategic initiatives while the managed services provider handles the day-to-day tasks.

What types of services are typically included in managed services?

Managed services can include a wide range of IT services such as network monitoring, security management, data backup and recovery, software updates, and help desk support. The specific services provided will vary depending on the needs of your organization and the managed services provider you choose.

Dos And Donts of Managed Services


  • Do choose a reliable and experienced managed services provider.
  • Do define clear expectations and service level agreements (SLAs) with your managed services provider.
  • Do regularly review and assess the performance and value of your managed services provider.
  • Do ensure your managed services provider is using industry-standard security measures to protect your data.
  • Do communicate regularly with your managed services provider to ensure alignment with your business goals and needs.


  • Don’t choose a managed services provider solely based on price.
  • Don’t assume your managed services provider is responsible for all aspects of your IT infrastructure without clearly defining responsibilities.
  • Don’t ignore potential red flags or warning signs from your managed services provider.
  • Don’t overlook the importance of regular backups and disaster recovery planning.
  • Don’t forget to monitor and track the performance and costs of your managed services provider to ensure you are getting value for your investment.
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