Case Study: $50K Customs Refunds
This Persona hire found $50,000
hiding in customs invoices.
Catching errors is one thing. Knowing where to look is another.
Import taxes are complicated, and the rules don’t stand still.
For one of our e-commerce clients, having the right person managing their import tax documentation turned into roughly $50,000 back in their pocket.
The Challenge
Import tax obligations depend on laws, freight providers, and rules that can change without much warning. During a routine review, our team member came across new information about import taxes that the client’s account manager had never passed along.
It raised an important question: had the client been paying more than they should?
How Our Talent Delivered
Rather than let it go, our talent took the initiative to audit every customs invoice. By cross-referencing US import laws and checking in with multiple freight providers, they found discrepancies that others had missed. The audit revealed the client was eligible for a $29,000 reimbursement.
This wasn’t the first time they’d made a find like this. Three years earlier, the same team member had secured a $21,000 reimbursement for the client.
Their approach has stayed consistent: reviewing US import laws closely, communicating directly with freight providers, verifying information across multiple sources, keeping watch for rule changes, and proactively going back through past invoices.
Between the two discoveries, the client has recovered approximately $50,000.
What This Means for Your Business
Some of the biggest savings are hidden in places no one thinks to check.
Our talent doesn’t just follow the process in front of them. They stay curious, stay informed, and keep looking out for your interests long after the task is done.
If you want that kind of commitment working for your business, connect with us to find your next great hire.
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