Sep 3 - Sep 9
Argentina
Keisy C.
Operations
- Operations leader with experience managing cross-functional teams of 70–100+ people and budgets exceeding $5.2M across multiple countries.
- Served as Coding Pod Lead and Queue Management Coordinator for GenAI operations, developing training programs and optimizing team performance.
- Designed and implemented role-specific KPIs, achieving a 9% cost reduction through optimized OPEX vs. COGS distribution and a 7% PDR reduction via workflow validation.
- Maintained >90% SLA compliance and secured 100% hiring success rates through strategic partnerships with coding bootcamps.
- Applied security protocols to safeguard ~$2M in digital wallets (FTX and Trustwallet), ensuring data integrity and financial safety.
Philippines
Shar Y.
Executive Assistance
- Executive Assistant and Customer Service professional with nearly 3 years at Accenture, specializing in support, retention, upselling, billing, and technical issue resolution.
- Proficient in GoHighLevel, iCare, Launchpad, EVO 360, MOJO & Calltools, and RingCentral for CRM and communication management.
- Delivered consistent customer retention results through proactive issue handling and effective complaint resolution strategies.
- Brings sector experience in solar energy and healthcare, supporting diverse international clients.
- Top scorer on Persona's logical thinking and communication assessments, demonstrating strong problem solving skills and adaptability.
Argentina
Sylvia C.
Design
- UX/UI Designer with 5+ years of experience delivering end-to-end product design across B2B, web, and mobile applications.
- Led the delivery of Savin App (4-month B2B grocery promotions app) and a 4-month Evernote redesign project.
- Skilled in full-cycle UX research and design: user flows, prototyping, usability testing, and competitive analysis.
- Proficient in Adobe XD, Figma, Illustrator, Photoshop, Webflow, HTML/CSS, and 3D design tools like SketchUp and Blender.
- Experienced in Agile project management, supporting SAP development projects with sprint tracking and documentation.