Nov 26 - Dec 2
Mexico
Aketzali O.
Technical Customer Service
- IT operations and support professional with experience in remote troubleshooting, incident resolution, QA, and shift leadership for enterprise environments including TCS, Toyota, and Eli Lilly.
- Ideal for companies seeking to improve helpdesk performance, streamline IT operations, and boost customer satisfaction with data-driven support strategies.
- Improved service delivery by maintaining a 97% customer satisfaction score, boosting desk efficiency by 35%, and increasing customer satisfaction by 40% through custom training and performance tracking.
- Co-developed automations and digital tools that reduced manual workloads and improved team productivity, including an activity tracking system that boosted output by 30%.
- Skilled in Power BI, Azure/Intune, AWS Cloud, ServiceNow, Jira, and Microsoft 365, plus basic Python and Microsoft Project.
Mexico
Victoria A.
Marketing
- Marketing and brand support professional with experience across fashion, beauty, wellness, and consumer retail, including roles at ELLE México, Hewlett‑Packard, and Alt Creative Agency.
- Ideal for clients seeking support with brand marketing, retail partnerships, event execution, and social media strategy that blends creativity with operational reliability.
- Improved social performance by driving a 60%+ increase in engagement for an emerging fashion brand through platform‑specific content strategy, analytics, and trend‑driven optimization.
- Strengthened retail and B2B execution at HP by managing Walmart and Costco accounts across LATAM, coordinating logistics, orders, and cross‑functional workflows to ensure accuracy, timeliness, and strong partner relationships.
- Supported high‑visibility campaigns and events, including producing ELLE Beauty Gang, a two‑day convention with global beauty brands, coordinating partners, activations, PR, and on‑site execution.
Brazil
Lucas F.
Design
- Multidisciplinary designer with 8+ years of experience delivering brand identities, digital visuals, and front-end design for agencies, startups, and international clients.
- Ideal for companies seeking a versatile creative who can own brand systems, drive performance through design, and collaborate across functions to bring ideas to life.
- Produced static, video, and motion‑based assets for paid media and social campaigns using Adobe Creative Suite, Figma, and After Effects, with strong visual design and storytelling skills.
- Designed web interfaces and landing pages using WordPress, Webflow, and Elementor, with a working knowledge of HTML/CSS to support cross-functional dev collaboration.
- Led brand development projects from strategy and naming to full identity systems and campaign rollouts, working both independently and in creative teams.